OUTSOURCE LIVE CHAT

OUR MAIN VALUES ON VISITORS CARE

WE ARE HERE To ANSWER QUICKLY

This is why our average time to answer to a chat does not exceed 1 minute.

This is why our “agent to client” ratio is low (in case of shared model), to get “natural” conversations without frustrated wait times.

WE ARE HERE to HELP “at the RIGHT moment”

Timing is everything.

Our experienced multilingual chat agents’ team know when and how to engage.

WE ARE HERE to DELIVER LEADS

We are here to deliver leads & opportunities from your visitors and send them to you directly (by email or directly inside your CRM/ERP) to contact them instantly.

WE ARE HERE To UNDERSTAND

Outsource live chat: Our live chat agents’ team is based in Europe and has the same cultural & business western values as your customers.

+ We speak their languages.

We will begin with good knowledge of your products and services (with a dedicated project manager interview) and with our real-time FAQ database as well as an on-going agents’ training. We improve our knowledge every single day and we give you very useful insights about your visitors’ behavior (qualitative and quantitative reports).

We install everything

We install/ use every live chat widget /software available on the market (if you don’t’ have any, we can advise you on the best one to use according to your needs) on your website, customize the look and feel.

We are white label

Of course there will not be any instances of our company mentioned anywhere.

We track & understand your visitors

We deliver results by using data science, stats, neurolinguistics and behavioural psychology to drive more engagement and satisfaction.

We TRAIN every minute

We are experts at understanding your business to ensure we deliver an exceptional outcome every time.

We are SECURE

All your leads & chat transcripts are available in a centralized & secure database available only to you

We MANAGE your CRM/ERP

All your website leads can be added to your CRM or ERP system by our agents.

We TAKE CARE OF Social media messages

Facebook & Twitter

WE offer FREE TRIAL

Test us without any engagement

We are flexible and offer scalability

From SME to fortune 500 companies.You can begin with shared team and build your dedicated team 24/7/365 after a while, we’re powering your growth + we offer different pricing & engagement models.

We are based in EUROPE

Our agents share the same cultural values than your customers, no cultural gap here.

We are MULTILINGUAL FLUENT

English, French, Italian, Spanish , Portuguese, German, Dutch, Norwegian & Swedish capabilities.

We are VERY affordable

We are 50 % cheaper than western Europe or north american providers without compromising the quality of the service.