This is why our average time to answer to a chat does not exceed 1 minute.
This is why our “agent to client” ratio is low (in case of shared model), to get “natural” conversations without frustrated wait times.
Timing is everything.
Our experienced multilingual chat agents’ team know when and how to engage.
We are here to deliver leads & opportunities from your visitors and send them to you directly (by email or directly inside your CRM/ERP) to contact them instantly.
We will begin with good knowledge of your products and services (with a dedicated project manager interview) and with our real-time FAQ database as well as an on-going agents’ training. We improve our knowledge every single day and we give you very useful insights about your visitors’ behavior (qualitative and quantitative reports).