MANAGED LIVE CHAT PROVIDER

OUR MAIN VALUES on CUSTOMERS CARE

WE ARE FAST

Nobody wants to wait to get answers, We focus on AVAILABILITY rather than productivity,

Your customer service have to be fast, efficient and cost effective. As a
managed live chat provider, we do it all.

WE DEEPLY UNDERSTAND YOUR SERVICES & PRODUCTS

Our live chat agents are 100% dedicated to your customers or technical support. We don’t believe in shared team on this particular segment.

Each agent has to get a strong knowledge of your products & services and focus on it.

By building your team and depending on the project, we can source passionistas on your segment in your industry.

WE BUILD MULTILINGUAL TEAM BASED IN EUROPE

Cultural affinity with your customers
No Night shift (when European customers)
Cost efficient solutions without quality sacrifice

WE ARE STABLE and we love our employees

Our annual turnover is under 5 %, we don’t look for part time employees and offer stable job, good work/life balance with gamification & rewards.

This is the best solution to keep quality for your customer service or technical support operation.

We install everything

We install/use every live chat widget/software available on the market (if you don’t have any we give advices on the best one to use according to your needs) on your website, customize the look and feel.

We track & understand your visitors

We deliver results by using data science, stats, neurolinguistics and behavioural psychology to drive more engagement and satisfaction.

We TRAIN every minute

We are experts at learning your business to ensure we deliver an exceptional outcome, every time.

We are flexible and offer scalability

We offer different pricing & engagement models according to your needs.

We are MULTILINGUAL FLUENT

English, French, Italian, Spanish, Portuguese, German, Dutch, Norwegian, Danish, Swedish, Russian, Greek, Turkish, Romanian & Serbian languages.

We are VERY affordable

We are 50 % cheaper than western Europe or north american providers without compromising the quality of the service.