dedicated-teamv3
Externalisation live chat

LIVE CHAT AGENTS PROVIDER

We build your dedicated team of live chat agents sourced, hosted, hired, supervised and managed by us and fully dedicated to your operations.

We propose 2 engagement models :

  • “Fully managed outsourcing option”, where we take care of all the operations from A to Z. We manage your team’s activities and performance output.
  • “Co-sourcing option”, is ideal for companies who want to have direct control over the outputs & the team’s performance.

For Whom?

ANY

Website with specific needs and important traffic of Monthly Unique Visitors (after 20 000 MUV, up to millions).

 

For standard need (<20 000 MUV) look at our shared solution.

HOURS OF OPERATIONS

ANY 

We build and adapt your dedicated team to your markets (USA/CANADA, EUROPE or ASIA PACIFIC) and can operate 24x7x365.

LANGUAGES

15 languages

English, French, Italian, Spanish, Portuguese, German, Dutch, Norwegian, Danish, Swedish, Russian, Greek, Turkish, Romanian & Serbian languages.

PRICING

CO-SOURCING

Up to 8 EUR/H

Depending the size of the team & languages

FULLY MANAGED OUTSOURCING

Up to 10 EUR/H

Depending the size of the team & languages

ASK US A QUOTE TO START