LIVE CHAT OUTSOURCING SERVICES, OUTSOURCE YOUR LIVE CHAT

MULTILINGUAL CUSTOMER SERVICE

We are a "pure player" multilingual customer service company based in Europe serving European & North American customers.

Today, taking care of your visitors & customers in “real time” (When they want) with “fast” interactions (< 1 minute) is not an option, it is the standard to stay ahead of your competitors.

To achieve this goal, our multilingual team of CUSTOMER SERVICE AGENTS is here to provide you with live chat outsourcing services with quality and fast interactions with your visitors or customers in their native language in less than 24 hours.

Contact US today to boost your overall engagement & satisfaction rates.

WHY TO WORK WITH US ?

SOME FACTS ABOUT LIVE CHAT

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of customers would prefer to use online chat before calling a company for support. (Source: Harris Research)

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Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). (Source : J.D. Power)

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Live chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone. (Source: Econsultancy)

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For customers who chat prior to making a purchase, there is a 10% increase in average order value, a 48% increase in revenue per chat hour, and a 40% conversion rate. (Source: Forrester)

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Website shopper who utilize chat are worth 4.5x as much as those who do not chat (Source: Boldchat)

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of millennials prefer to have their basic customer support questions answered by chat versus traditional channels. (Source: Software Advice)